Framework 04

Capabilities

Everything RSUA does, mapped against where AI delivers measurable value.

Capabilities organized by AI operations phase

RSUA services follow the four phases of the Process Framework: Define, Convert, Install, and Govern. Each capability is named, scoped, and produces a defined output. No retainers without deliverables. No scope creep without explicit re-scoping.

Define

01

Process audit

Map current-state workflow, decision points, exception paths, data sources, and ownership. Output: workflow map and friction inventory.

02

AI readiness assessment

Score the operating environment across data, process, ownership, and governance. Output: readiness report with gating recommendations.

03

Opportunity assessment

Identify and rank candidate AI operations by value, feasibility, and risk. Output: prioritized operating roadmap.

Convert

01

Solution architecture

Choose the AI pattern, tool stack, and integration approach for the converted workflow. Output: architecture document with build versus buy versus partner calls per component.

02

AI-operable workflow design

Define confidence thresholds, escalation paths, reviewer roles, and audit requirements. Output: operational playbook.

03

ROI and capacity modeling

Translate the AI workflow into measurable business metrics with named owners. Output: value model and gating criteria.

Install

01

Custom AI agent development

Implementation of agents, tools, and integrations against the converted workflow. Output: deployed system with evals.

02

Guardrail implementation

All five layers: input, retrieval, generation, action, audit. Output: documented control set and red-team report.

03

Shadow-mode rollout

Run the system in production parallel without affecting live operations. Output: accuracy report and edge-case inventory.

Govern

01

Continuous evaluation

Recurring eval runs, drift detection, and threshold tuning. Output: monthly performance report.

02

Staged autonomy expansion

Reduce human review on workflow segments where accuracy has demonstrated. Output: updated control matrix.

03

Capability extension

Add new tools, data sources, or use cases to the existing system. Output: incremental release notes.